Frequently Asked Questions
UNITED STATES: Free standard shipping on U.S. order over $75, expedited shipping options will be shown at checkout.
CANADA: Free standard shipping on Canada orders over $200 USD, expedited shipping will be shown at checkout.
INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders. *Free shipping is applied after discounts and before taxes.
CANADA: Free standard shipping on Canada orders over $200 USD, expedited shipping will be shown at checkout.
INTERNATIONAL: Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order. At this time we do not offer free shipping for international orders. *Free shipping is applied after discounts and before taxes.
We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.
During peak sale season, restocks, and new drops the delivery of your package(s) may take a little longer. Thank you for your patience.
The cut-off time for same day shipping for Second Day, Overnight Orders, UPS expedited, and DHL Worldwide Express is 2PM EST. Any orders placed after that time will be shipped the following business day. Please keep in mind that weekends are not working days. Orders are subject to verification and approval before shipping.
If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order. If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.
The cut-off time for same day shipping for Second Day, Overnight Orders, UPS expedited, and DHL Worldwide Express is 2PM EST. Any orders placed after that time will be shipped the following business day. Please keep in mind that weekends are not working days. Orders are subject to verification and approval before shipping.
If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order. If an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email or phone about any changes associated to your order.
Once an order is placed, an email will be sent to each customer with the tracking number and
instructions on how to track the order after your order has been shipped.
Next Day Shipping - 1 Business Day
2nd Day Shipping - 2 Business Days
Expedited Shipping - 2-3 Business Days
Standard Shipping - 4-5 Business Days
2nd Day Shipping - 2 Business Days
Expedited Shipping - 2-3 Business Days
Standard Shipping - 4-5 Business Days
We unfortunately have no control over custom fees
and they vary from country to country. Customers would be responsible for paying all customs fees.
We mainly use USPS and UPS for domestic shipments and offer a few options for international
customers which can all be seen when choosing your shipping option at checkout
Yes, we do have a fraud protection system in place and information is secured with shopify security systems.
We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.
This is a common issue that happens to many customers.
If you did not get an order confirmation email, that means your order did not go through.
The pending charge on your credit or debit card just means that our system attempted to charge your card.
Please give it 48 hours and that charge will disappear and the money will go back on your card.
For your order to go through, you must provide us with the zip code of where you receive your credit card statements.
If you supply the wrong zip code, your order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
We accept returns and exchanges on all orders as long as the item is in its original and sellable
condition within 60 days of receiving the item. Washed items and or with animal hair are not eligible for
returns/exchanges. Unfortunately, we do not accept returns on any form of socks and undergarments due to hygienic
reasons.
In most cases they will be processed automatically through our portal, if it was sent on your own accord it will be processed
within 2-7 business days from the date it was delivered to our warehouse.
We will cover costs for the return shipping and provide a label for all US exchanges and store credit only. Returns can be refunded
back to the original payment method (with a handling fee). At this time, we do not offer free return shipping
for international orders or refunds on customs or duties.
We are open Monday-Friday 9am - 5pm PST excluding holidays and weekends.
We respond to e-mails as quickly as we can however during high volume launches/sales please expect to hear back
within 24-48 hours. We do not respond back to e-mails over the weekend. If you need immediate assistance please
call us during our business hours we are open Mon-Fri from 9am to 5pm PST.
If you have received a notification that your order has been delivered and found that nothing has been found we do recommend allowing
24 hours to pass after the delivery notification as some carriers can deliver the package at a later time.
Item added to cart!